Support Portal

Custom support and ticketing portal that allows advanced support to all users from all departments inside a healthcare organization

What it does

Ticket logging pages are customizable
Our portal allows support teams to have dedicated team leaders
Central admin team reviews all tickets and assigns them further
Each ticket's updates are automatically emailed out
Every email reply will be automatically attached to the ticket
Team performance and time to resolve ticket tracking
Customizable ticket grouping
Unlimited customizable ticket tags
Fully editable lookups for every dropdown in the system
Customizable email templates