Custom ticket pages
Logging pages are customisable so each team captures what it actually needs.
Home / Support Portal
Support Portal
A custom ticketing portal so support teams can serve users from every department in a healthcare organisation.
Team leaders
Support teams can have dedicated team leaders, with a central admin team reviewing and assigning tickets.
Email on the ticket
Updates go out by email. Replies attach back onto the same ticket.
Time to resolve
Track team performance and how long tickets take to close.
Groups and tags
Customisable grouping and unlimited tags.
Lookups and templates
Editable dropdowns across the system, plus customisable email templates.
In the portal
Talk about a support portal
Bring a sample of the ticket types you log today.